Contact
Email reaches a person. There is no ticket number and no phone tree.
Help with your account
Anything about your booking page, your calendar or a customer’s appointment. Tell us the address of your booking page and roughly when the problem happened — it makes tracing it much faster.
support@kalio.exampleUsually within one working day.
Security reports
If you believe you have found a vulnerability, please tell us before telling anyone else, and give us a reasonable chance to fix it. We will not pursue anyone who reports in good faith and does not access or alter other people’s data.
security@kalio.exampleAcknowledged within two working days.
Privacy and your data
Requests to see, correct, export or delete personal data, and any question about how it is handled.
privacy@kalio.exampleWithin the period required by law, and sooner where we can.
Try the guide first
Setting up hours, per-person pricing and booking rules are the three things people write in about most, and all three are covered in the help guide.
Booked an appointment and need to change it?
Please contact the business you booked with rather than us — they hold the appointment and we cannot move it for them. Your confirmation email carries a link that cancels it directly, up until the cut-off they have set.