Terms of service

These terms apply between [legal entity name] (“we”, “us”) and you, when you use Kalio. Creating an account means you accept them. If you are accepting on behalf of a business, you are confirming you may bind it.

What Kalio is

Kalio is software that gives a service business a public booking page, a shared calendar and automatic email notifications. We provide the software. We are not party to any appointment made through it: the agreement to turn up, to perform the service and to pay for it is between the business and its customer.

What it costs

The features described on the pricing page are provided free of charge, with no limit on how much you use them. If we introduce paid features, they will be optional and clearly marked, and we will not move an existing free feature behind payment without notifying account holders by email beforehand.

Your account

• Give accurate details when you sign up, and keep your business information current — it is what your customers rely on.
• Sign-in is by passkey. Keep control of the devices you enrol, and remove a passkey promptly if a device is lost. Anything done through a valid passkey is treated as done by you.
• You are responsible for anyone you invite into your account and for what they do there.
• One account represents one business. Do not share sign-in access with people who should have their own invitation.

Your responsibilities to your customers

When you take bookings through Kalio you decide what personal data you collect and why, which makes you its controller. That carries obligations we cannot discharge for you:

• Tell your customers who you are and how you handle their details, and have a lawful basis for holding them.
• Answer requests from your customers to see, correct or delete their data. We will help you carry them out.
• Honour the appointments your page accepts, or cancel them in good time. The rules you set decide what the page offers, so keep them accurate.
• Only upload photographs you have the right to use, and do not upload images of people who have not agreed to appear.

Acceptable use

Do not use Kalio to:

• Break the law, or offer services that are illegal where you operate.
• Send unsolicited marketing. The email Kalio sends is transactional — confirmations, reminders and cancellations — and must not be repurposed.
• Impersonate another business, or publish a page for a business that is not yours.
• Attack the service: probing for weaknesses without permission, overwhelming it with automated requests, or trying to reach data belonging to another business. Good-faith security research reported to security@kalio.example is welcome and is not covered by this.
• Resell access, or present Kalio as your own product.

Your data

Your business information and your customers’ appointment records remain yours. We claim no ownership and will not sell them. We process them to run the service, as set out in the privacy policy.

You may export your bookings at any time while your account is open. On closure we delete your data within [how long after closure data is deleted], other than what we are required to retain.

Availability

We aim to keep Kalio running continuously, but we do not promise it will be uninterrupted or error-free, and we offer no service level guarantee. Maintenance, supplier failures and faults will sometimes make it unavailable. Keep whatever record of your schedule you would need if it were offline for a day.

Ending it

You may close your account whenever you like, for any reason. We may suspend or close an account that breaks these terms, or where we are required to; except where the breach is serious or unlawful, we will tell you first and give you a chance to put it right. If we withdraw the service entirely we will give at least [notice given before a change takes effect] notice so you can export your data and move.

Liability

Kalio is provided as it is, without warranties beyond those the law will not let us exclude. To the extent the law allows, we are not liable for lost business, lost profits, lost bookings, or data loss, and our total liability is limited to [limit of liability].

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected.

Changes

We may change these terms. Substantive changes will be announced by email to account holders at least [notice given before a change takes effect] before they take effect. Continuing to use Kalio after that means accepting them; if you would rather not, close your account.

Law and disputes

These terms are governed by the law of [governing jurisdiction], and the courts of [governing jurisdiction] have exclusive jurisdiction, save that a consumer keeps any right to bring proceedings where they live.

Contact

Questions about these terms go to support@kalio.example, or see the contact page.